Helpdesk

The Prophet Helpdesk is available to provide information and to assist you with problems you may have when using Prophet.

We provide a variety of help and support documents on this website. Once you have logged in, you can also log cases with us directly via our Helpdesk Online service.

When you contact us for help with a problem, the following information will help us quickly replicate and resolve your problems,:

• The version and update of Prophet that you are using
• The operating system that you are using
• If relevant, the versions of 3rd party software you are using (e.g. Excel)
• Precise details of the problem you are experiencing, including details of any error messages
• The scope of the problem: for example, does it affect all users or all workspaces
• Details of any attempts you have made to investigate or resolve the problem 
• Any additional information that may help us diagnose or resolve your problem (e.g. runlogs).

 

To contact us by email:

For users in Europe, the Middle East and Africa: prophet.helpdesk@sungard.com

For users in Asia-Pacific: apj.iworks.support@sungard.com

For users in the Americas: prophetsupport@arcval.com

 

You can also call us on the following numbers:

UK & Europe (English): +44 (0)1932 757555

France: +33 1 44 71 8080

Germany & Austria: +49 69 70768 400

Switzerland: +41 44 560 8425

Asia/Pacific: +65 6308 8332

Americas (Actuarial Resources Corporation): +1 (913) 451 0044