Product Support
To ensure the best product experience and best service, we encourage our clients to keep their systems up to date. Please note the following:
- Mainstream support for Prophet 2018 Q3 ceased on 1 July 2021
Note: While FIS generally endeavours to follow the support plans on this web page, all time plans, in particular release dates and end of support times, indicated here are indicative only and FIS reserves the right to change these plans at any time without notice to clients. Binding end of support times for versions of our solutions are normally set out in the license and support contracts with our clients or can be agreed separately upon request.
Prophet Version Support Information:
| PP / PE Version | Release Date | End of Support |
| 2018 Q3 | 31 July 2018 | Out of Support |
| 2019 Q2 | 12 July 2019 | 1 June 2022 |
| 2020 Q2 | 29 May 2020 | 1 July 2023 |
| 2021 Q2 | 30 June 2021 | March 2024 |
| 2022 Q1 | March 2022 |
This includes Glean, DCS, PRD, PP & PE API, PQA and Excel Reporting.
IDR Version Support Information:
| IDR Version | Release Date | End of Support |
| 1.4.2 | 27 March 2017 | Out of Support |
| 2018 Q4 | 31 December 2018 | 1 March 2022 |
| 2020 Q1 | 28 February 2020 | 1 June 2022 |
| 2020 Q2 | 15 June 2020 | 1 July 2023 |
| 2020 Q2 SP1 | 22 January 2021 | 1 July 2023 |
| 2021 Q2 | 30 June 2021 | March 2024 |
| 2022 Q1 | March 2022 |
PCC Version Support Information:
| PCC Version | Release Date | End of Support |
| 2018 Q4 | 21 December 2018 | Out of Support |
| 2019 Q2 | 21 June 2019 | 1 April 2022 |
| 2019 Q2 SP1 | 30 September 2019 | 1 April 2022 |
| 2020 Q1 | 3 April 2020 | 1 June 2022 |
| 2020 Q2 | 15 June 2020 | 1 July 2023 |
| 2020 Q2 SP1 | 11 September 2020 | 1 July 2023 |
| 2021 Q2 | 20 July 2021 | March 2024 |
| 2022 Q1 | March 2022 |